Privacy Policy

1. Information We Collect

We may collect the following types of information:

1.1 Information you provide directly

• Name
• Email address
• Company name
• Role / team size
• Information you enter into contact or intake forms
• Any details you share during consultation requests or discovery calls

1.2 Automatically collected information

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring URLs and click behavior

This is typically collected through analytics tools (e.g., privacy-aware web analytics, cookies, or similar technologies).

2. How We Use Your Information

We use your information to:

• Respond to inquiries and contact form submissions
• Schedule and manage calls or demos
• Provide, operate, and improve our Services
• Analyze how visitors interact with our site and marketing
• Send relevant updates, resources, or offers (where permitted by law)
• Maintain the security and reliability of our systems

We do not sell your personal information.

3. Legal Bases (for EU/UK visitors, if applicable)

Where applicable, we rely on:

• Your consent (e.g., when you submit a form or opt in to communications)
• Our legitimate interest in running and improving our business
• Performance of a contract (or steps prior to entering one)

4. Cookies and Tracking

We may use cookies or similar technologies to:

• Remember your preferences
• Improve site performance and usability
• Understand aggregate usage of our website

You can typically control cookies via your browser settings. Some features may not function properly if you disable cookies.

5. Data Sharing

We may share information with:

• Service providers (e.g., hosting, analytics, CRM, communication tools)
• Professional advisors (e.g., legal, accounting) where necessary
• Authorities, if required by law or to protect our rights

We require service providers to handle your data securely and only for the purposes we specify.

6. Data Retention

We retain personal data for as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with legal, accounting, or reporting obligations
• Resolve disputes and enforce agreements

We periodically review and minimize stored data where possible.

7. Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at: contact@lucidsolution.io

8. Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites or tools. We are not responsible for the privacy practices or content of those third parties.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will indicate the latest version.